The privacy of your data is very important to us. We’ll only ever access your account if we need to assist you with a problem or to resolve a software bug.
We may collect your name, company name, postal address, email address, phone number, password, or other information you directly give us on our Service.
We automatically log information about you and your computer. For example, when visiting our Service, we may log your computer operating system type, browser type, browser language, the website you visited before browsing to our Service, pages you viewed, how long you spent on a page, access times, Internet protocol (IP) address and information about your use of and actions on our Service. This is done to measure and improve the performance of our Service.
We may log information using digital images called Web beacons on our Service or in our emails. We use Web beacons to manage cookies, count visits, and to learn what marketing works and what does not. We also use Web Beacons to tell if you open or act on our emails. Again, this is done to measure and improve the performance of our Service. Nothing more.
When you write in to our support team, we use a third party service to hold onto these conversations, along with your email address or phone number for future support correspondence.
We use your personal information as follows:
We take the security of your personal and customer information very seriously, and so we follow industry-standard protocols to protect it.
The database, including anything you store on 17hats, is encrypted using the industry standard AES-256 encryption algorithm.
To report a vulnerability, please see our Security page for more information on how to do so.
Your connection to our site is encrypted and authenticated, using:
Your personal information is yours, and we deeply respect that! We will never sell your data to anyone, ever, period. Aside from the highly-specific and highly-controlled situations in the next two sections below, we will also never share your data with anyone.
In order to provide our Service, we partner with, and share data, with the following services/sub-processors:
To be notified in writing when new sub-processors are going to be used with personal data, please email us at email@example.com and request to be added to the sub-processor notification list.
If we are required, and only if we are required, to share your information with law enforcement due to a lawful requests such as a subpoena or court order, we must do so, and unless legally prevented from doing so, we will be certain to let you know so that you are informed; outside of a lawful court order, these requests will be outright dismissed.
Most emails we send you will be about your account and our business dealings with you. Sometimes, we may send you non-essential emails, but these emails will have a clear way to "opt-out." If you opt out, you will no longer receive non-essential emails from us.
You can typically remove and reject cookies from our Service with your browser settings. Many browsers are set to accept cookies until you change your settings. If you remove or reject our cookies, it could affect how our Service works for you. So just a heads up on that.
If you cancel your account, after 45 days 17hats may, at our sole discretion, delete all of your content; once this content is deleted, it will not be recoverable. Once your active subscription term ends, your content will no longer be accessible, so we advise exporting any reporting, contact lists, or important documents prior to the end of your subscription.
Anything you delete from within your active account will also become immediately inaccessible and cannot be restored. Please very carefully review any warning pop-ups when deleting content/information.
If you want us to delete your account, please cancel your account, then email us at firstname.lastname@example.org from the email address matching your account login information. We will expunge your account from our system, though we will hold on to any data related to billing.
To request access to, changes to, or deletion of your personal information, please do not hesitate to contact our support team.
Questions about our policy/policies - please reach out! We would love to hear from you!
Changes to this policy will be very rare, but from time to time necessary. You can be certain that we will always include the date of publication below for your reference, and that when we make impactful changes, we will make sure to update you.
Wednesday, December 25, 2019 (yes, we worked on Christmas!)